Upwork Review – A Legit Freelance Services Platform? Exposed

Are you looking for an Upwork review? Should you offer services on Upwork or find freelancers on Upwork? This comprehensive Upwork review is going to answer all the questions for freelancers or businesses looking for freelancers.

There are more than 16 million freelancers working on Upwork, the biggest online freelancing platform.

Approximately 3 million jobs are posted on the platform each year, with a combined value exceeding $1 billion.

Surely, some of the freelancers on Upwork aren’t so great. Having a clear idea of what you need will give you a great experience and a good price.

In this Upwork review, you are going to find out how Upwork works, what its advantages and disadvantages are, and how you can hire top talent on the platform.

Upwork Review – Key Takeaways

  • Product Name: Upwork
  • Website: https://www.upwork.com/
  • Overall Rank: 4.7/5
  • Upwork Scam or Legit: It’s not a scam
  • Who is it For: Freelancers who want to find remote, part-time and freelance jobs to make money from home; and Businesses who are looking for freelancers.

Here are the topics to be covered in this Upwork review.

What is Upwork?

In 2015, Upwork was formed through a merger of Elance and oDesk. Having gone public in October 2018, it is now a publicly traded company. I find it interesting, however, that it has yet to become profitable.

Basically, it is a freelancing website where companies can find and work with the best independent professionals in the world. The freelancing platform also ranks among the top freelance platforms according to the total amount clients spend.

Since its rise to popularity, Upwork has been dubbed the ‘eBay for freelancers’, due to its resemblance to the thriving online marketplace. Even today that title would be appropriate since it primarily acts as a platform through which buyers and sellers are connected online.

In addition to offering freelance services throughout the world, Upwork is an old and popular market connecting millions of employers and independent contractors.

Upwork’s talent pool consists of freelancers in almost every country in the world due to its immense presence.

The Upwork platform facilitates the recruitment of freelance professionals in more than 50 industries. Their website offers a wide range of services, including freelance developers, designers, consultants, copywriters, and editors.

New freelancers or those in new fields can gain valuable experience without repeatedly pitching clients. But new workers can limit your earning potential since they’re willing to take jobs at a cheaper rate.

In today’s freelance marketplaces, Upwork is the best example of a “generic bidding marketplace.”. 

This model has proven popular for some, but throughout the years, both freelancers who get jobs from Upwork and clients who want to hire remote or part-time workers have discovered that it also has some downsides. 

You can a brief idea about Upwork if you are not familiar with it.

 

A Look At Upwork And Gig Economy

We live in a rapidly changing world. The gig economy has evolved beyond the idea of an independent workforce to a place where it deserves to have its own title – the gig economy. Often referred to as DIY economics

According to a New York Times opinion piece by Thomas Friedman, this rise was sparked by the availability of low-cost and high-powered devices together with cheap connectivity, such as smartphones and computers. 

Changes in values such as simplicity and working at home, coupled with a waning economy, have led to a generation of gig workers who are no longer reliant on the traditional work environment. 

Upwork’s evolution has run parallel to this trend. Corporations and clients now have an easier time finding independent workers. The website has also made it possible for gig workers to show off their skills and find employers.

How Does Upwork Work?

Upwork serves as a freelance marketplace – which means they connect employers with independent contractors who are looking for work.

There are no limitations to what Upwork freelancers can do. They are free to work remotely on any project. 

Therefore, Upwork is a freelance platform in general. The most popular platforms today are specialized, meaning they cater to a specific type of freelancer. A developer-only company like Lemon.io or a designer-only service like 99designs are examples.

The Upwork marketplace allows freelancers to bid on assignments without being vetted.

Bidding means that Upwork works just like any free market: the sellers set a price they consider fair, and the buyers choose the one they find most attractive. 

So there are no “Upwork prices”: you can set any price you find reasonable and appropriate for the project.

It is possible, for example, to hire a freelance developer to create a mobile app by posting a job on Upwork along with the requirement for the candidate who is interested in applying.

Upwork freelance developers looking for work will be able to see this task. The person who reads your project description may send you a proposal. The most important information in an Upwork proposal is the bid and some information about the candidate.

It is possible to receive bids in either hourly or fixed price format – whatever will suit the project.

Upwork freelancers outnumber clients by a significant margin, so chances are you’ll get a variety of bids ranging from extremely low to extraordinarily high.

Finally, “non-vetted” refers to Upwork assessing their intended application pool of freelancers based on whether or not they have enough professionals in those areas. 

There is no rigorous vetting procedure or test for those who join Upwork to prove they are indeed qualified professionals with the requisite experience and skills.

Below are the steps in the matching process:

  1. Individuals and companies looking to hire freelancers must first register on the site and list their work and job details.
  2. Once the project is added to Upwork, freelancers can review it and submit their proposals. In essence, they charge the client the lowest price for completing their work.
  3. Upon receiving proposals (or bids) from different freelancers, clients can then assess them. Freelancers on Upwork have their own profiles, where information like their experience and reviews from previous clients are displayed.
  4. In short, the client may choose to shortlist and evaluate developers after reviewing the bids by doing interviews, delivering tests, etc. Due to Upwork’s lack of screening freelancers manually, the client must perform this step themselves.
  5. A client can decide which freelancer is best for the job after the evaluation process and start working on the project immediately.
  6. With Upwork’s apps, users can access additional features such as chat/video calling, file sharing, and a task tracking system during the engagement.

Payment models available on Upwork include fixed-price and hourly rates. The freelancer is paid after the client approves the work he has done.

How Can Freelancers Make Money On Upwork?

1. Create an honest and comprehensive profile

Profiles serve the same function as résumés for prospective employers. Without one, you can’t get a job.

Describe the type of job you are interested in and the specific areas that you are an expert in. 

Be honest as all this information is self-reported. In the event you get hired for a job you can’t fulfill, your account could be put on hold or closed.

Then, include your headshot and describe your background in detail. If you wish to include links to your portfolio or specific samples of work, you can do so.

In addition, you can enter your education, work hours, location, and salary preference. Consider checking the rates of similar-experienced freelancers on Upwork if you are unsure of what to charge.

Complete your profile to the best of your ability, or at least until Upwork asserts that your profile is 100% complete.

A verified and accurate profile will typically be approved within 24 hours on Upwork. After that, you are ready to work.

2. Find a membership plan that suits you

There are two Upwork membership plans for freelancers: Basic and Plus.

The Basic plan is free for most businesses. Upwork’s main features are accessible through it.

Plus Plan users have access to more premium features.

You’ll have access to more robust reporting, enhanced customer support, and tools for finding freelancers quickly. 

For businesses who need that kind of service, the Plus plan is $49.99/month and the Business plan is $849/month.

Basic Plan 

You’ll need to pay to connect with potential clients, but this plan is free. On the basic plan, freelancers pay $0.15 for each “Connect”, the platform’s internal tokens used to submit proposals to clients. Each month, you can roll over up to 140 Connects.

You do not need to use Connects if someone reaches out to you. It is much more likely that you will receive job offers from potential clients if your profile looks robust. 

It’s helpful to show off your best work or highlight specific experience. Volunteer experience also counts if you are new to the field.

In addition to hourly and project-based payments, the basic plan includes payment protection.

Plus Plan 

With this Plus plan, you get everything included in the basic plan, plus:

  • 70 Connects per month.
  • Access to the prices offered by competitors.
  • Earnings can be kept confidential.
  • You can customize your profile URL.
  • Inactivity never causes a profile to be hidden.

3. Connect with employers who are legitimate

Put your Connects to work by submitting proposals for jobs that fall within your expertise. 

The proposal should include a brief introduction, the fee you wish to charge, and answers to all questions the client asked. If you think your work is relevant, please include examples.

You should check out the employer’s reputation before applying to a position. A search on Google for news coverage is a good place to start looking up the company’s history.

After the contract is complete, both parties rate the other. The status of each employer is displayed on its web page, and its rating is based on a rating system of five stars. 

Job Success Score reflects your client ratings, which are presented as a percentage on your profile and show how many gigs you’ve completed to their satisfaction. This lets other folks know if you’re someone they’d like to work with.

Keep payments and communication within the site even if everything seems to be okay. A documented contract discourages scams because if a client makes shady payment arrangements or requests work without in-site documentation, you will hold them accountable.

In order to find your first client, you’ll need to apply for jobs. Upwork’s job listing database never runs out of work to apply for.

Until you have some social proof, you may have to accept a lower wage for your first few jobs. You can begin to raise your prices after a few clients and a few good reviews.

4. Set your price and get to work

Upwork takes a cut from your earnings. Fees are based on the volume of time you spend with a client, thus the lower the cut takes the more you work with them. As a rule, Upwork takes:

  • 20% for the first $500 you bill a client.
  • 10% for total billings with a client between $500.01 and $10,000.
  • 5% for total billings with a client that exceed $10,000.

You can get paid in one of two ways: hourly or fixed price. Upwork’s fees are the same for both.

Upwork charges you by the hour, before deductions for service. After the 20% fee, if you charge $20 per hour for your first gig, you will earn $16 per hour. With that client, you’ll earn $18 per hour once you’ve billed $500. Afterward, the fee drops to 10%.

As with negotiating a rate for a fixed-price job, if you’re getting paid $400, you’ll be paid $320 after the 20% cut. After you bill $500 to that client, the fee drops to 10%.

If you’re offered a low-paying job with tougher work, don’t take the offer at face value. Find a price that fits the customer’s budget by negotiating.

Let me explain o you the difference between hourly and fixed-price projects:

Hourly projects

Upwork’s Work Diary, integrated into its desktop app, tracks hourly projects. It keeps an extensive record of how much progress you have made on a project when this function is enabled. 

Your time is tracked in 10-minute billing cycles. You can record keystrokes, scrolls, clicks, and active windows. Periodically, it also takes a screenshot.

However, using the tool allows you to qualify for a service called Hourly Protection. Although you can use the tool manually as well, it is easier to manage. By using this service, you can be assured of payment for work you have proven you have done, regardless of what a client might say.

Fixed-price projects

In a fixed-price project, payments are more straightforward. You must agree to set aside certain funds when you enter into an agreement. 

In addition to milestones, an employer must also establish concrete deliverables to reach the final result. At the point you reach these checkpoints, some or all of your deposit is paid, and the remaining balance is paid at the end.

4. Get paid

Payments can be made via PayPal, direct deposit or wire transfer for Upwork freelancers.

Your hourly projects are billed weekly. Following the close of the billing period, you will be paid after you and the client review the work. 

Milestones and Hourly Protection come in handy when a project is dropped before it has been completed. You can dispute your compensation with Upwork if you believe it was unfair.

As you reach milestones in fixed-price projects, you begin to receive payments. An unpaid milestone or what you believe to be completed work can be grounds for a dispute.

Here’s a YouTube where Abbi Perets shares how to make money on Upwork.

 

What types of freelancing jobs are available on Upwork?

It doesn’t matter what your skills are or what your interests are, Upwork has something for you. With Upwork, you can offer anything from graphic design to courses.

Since there are hundreds of upwork options to earn money from, this list is in no way comprehensive, but this is a small selection that consistently comes up when you are looking for jobs on Upwork.

1. Graphic Design

Graphic design is a booming area on Upwork, and you earn the majority of your income that way.

Graphic designers cater to almost every specialization and medium; from print layouts to posters, and even simple graphics for YouTube thumbnails and social media.

If you have any experience in graphic design, you can make a great deal of money on Upwork if you know anything about it.

2. Virtual Assistant

More and more small business owners are recognizing the need for a virtual assistant to help them keep things running smoothly. As a virtual assistant, you can manage emails, follow up with clients, plan projects, and use social media.

People who are organized and don’t mind doing a number of small tasks during the course of their workday are ideal candidates for virtual assistant jobs.

3. Social Media Marketing

The number of job listings for social media marketing alone is just under 3,000 on Upwork. As one of the platform’s most lucrative positions, this is an extremely lucrative position. 

Using the proper strategy and applying to positions that match your qualifications, you can make quite a bit of money through social media marketing.

4. Blog Writing or Copywriting

Despite grouping these together, copywriting makes typically more than blog writing, and both are generally for fixed-price positions. 

Unlike most clients who offer to pay you based on the length of an article, some clients will offer to pay you by the word or by the 100 words; they truly vary.

5. Website Design

About 3,000 clients are currently seeking web designers, and if you’re good at it, they’re willing to pay a lot.

A fantastic aspect of web design is that there are so many sub-sections: if you’re familiar with Elementor, you can find jobs that use that, and if you’re familiar with Squarespace, you can also find jobs that use that platform.

6. Video Editing

High-ticket clients are also willing to pay for video editors, especially if you can get to a location and even assist in shooting.

It doesn’t matter if you’re an expert in documentaries or YouTube videos, there are plenty of postings on Upwork for you.

How To Price An Upwork Project As A Client?

Your project must have an appropriate budget. You won’t be able to find a freelancer who can deliver the quality you need if you budget too little. If you spend too much, you won’t see a return on your investment.

To set a budget for a particular Upwork project, take into account the complexity, the value, and the approximate time needed to complete it.

In addition, it would be a good idea to research the average rate for similar projects. By doing this, you’ll be able to estimate the cost of a competent freelancer.

What to look for when reviewing freelancers’ work?

Depending on what type of project you are reviewing on Upwork, there are different methods. 

Typically, clients set milestones that are linked to specific deliverables for fixed-price jobs.

You can review the attached files or links a freelancer submitted once they submit work for review. There is no difficulty in doing it.

For hourly projects without these milestones, you may want to review the freelancer’s Work Diary instead.

An employee’s Work Diary records their day-to-day activities. There are snapshots of how freelancers worked on your project so you can see how they spent their time.

What is Upwork’s Rate For Freelancers and Clients?

As of now, the platform charges both the client who posts the job and the freelancer who receives it.

A 2.50% processing fee is charged for payments made by clients to freelancers.

In addition to the fee you pay freelancers, there is a percentage added on top of the payment. Clients making $1000 payments for projects will be charged $27.50 processing fee.

Previously, clients were not charged any fees.

For clients who spend more than $910 a month in the U.S., Canada, Australia, the UK, and certain Eurozone countries, a monthly flat fee of $25 can be charged instead of 2.75% per payment. You will need to request approval from Upwork to apply for this fee structure.

Upwork Fees Paid by Freelancers

Fees from Upwork are mainly paid by freelancers.

  • 20% for the first $500 charged to a client
  • 10% for lifetime billings between $500.01 and $10,000
  • 5% for lifetime billings over $10,000

In addition to the above fees, freelancers must also cover withdrawal fees. That depends on how they withdraw money.

The platform also requires freelancers to spend Connects when applying for jobs. Connects cost $0.15 per unit, and bundles of 10 to 80 are currently available. The cost of applying for a job ranges from 1 to 6 connections.

In the past, freelancers only paid 10% in service fees for every contract.

Upwork’s new pricing model encourages longer-term projects with higher value according to the company.

Several freelancers have expressed dissatisfaction with the change in pricing. 

The price of a job may need to be adjusted with the processing fee, resulting in a lower rate for the job. The cost of some highly tedious proofreading jobs can be as low as $10 per hour.

Meanwhile, freelancers charge a higher rate depending on the margins they want to make once service fees are paid.

This may result in businesses paying higher fees indirectly, without getting access to good talent who is not interested in lowball job offers.

Upwork Pros For Clients

1. Most popular freelance platform

When people need to hire freelancers, they usually turn to the Upwork website. This popular platform attracts professional freelancers from all over the world, from the best to the worst. 

There are more than 5 million registered client accounts on Upwork, and millions of freelancers are active.

2. Huge selection of skills

There are hundreds of different types of Upwork freelancers, from virtual assistants and copywriters to financial and marketing experts, lawyers, developers, and designers. 

The platform has been reviewed by people who have used it to build their entire teams. With all of this in one package, Upwork makes sense for those who want a comprehensive deal.

3. Lower prices

As stated earlier, freelancers can compete for orders through proposals they send to clients who have projects they are interested in through Upwork’s bidding system. 

A freelancer determines which bids to submit since there are no set limits for hourly rates. They choose to compete through dampening, which generally lowers the pricing range seen on the platform.

4. Payment protection

Escrow handles all Upwork payments. When you and the freelancer have agreed on all the terms of the contract and are ready to start working together, you will be charged. 

The freelancer must deliver the completed work or report on the milestone before you approve the job as “done.”. The contractor will only receive payment after that. You can refuse to accept the job if the hired person does not meet the requirements you’ve set.

Therefore, there is no risk of the freelancer being stiffed, but the client still remains responsible for signing off on a quality end product before payment is made.

If necessary, clients can also request revisions or request the escrow to be refunded, and if disputes arise, they can always contact Upwork.

5. A large pool of freelancers

With over 2 million accounts created, Upwork has one of the largest pools of freelancers on its platform.

The Upwork community has what you need, whether you’re looking for a programmer, a marketer, a copywriter, a graphic designer, or a virtual assistant. You can also use it to find specialist for specialized projects, as we touched on earlier.

6. Find talent based on budget

Having such a wide user base, it is natural that you’ll be able to find freelancers to fit almost every budget. There are freelancers on Upwork charging rates ranging from $7 – $8/hour to over $200/hour.

7. Hire talent for project segments rather than an entire project

The benefit of hiring from Upwork is that you can find mediocre developers pretty quickly. You can hire a generic programmer to execute a small part of your project if you run into trouble with a small programming task (or) if you would like to expedite a small part of your project.

8. Great screening process

Upwork is committed to matching great freelancers with reputable businesses. Developing a reputation for difficult collections and low-quality work would be very bad for business.

There is a very easy way to screen for the freelancers you’d like to work with.

Consider more than just a freelancer’s profile information when deciding whether to hire them. Also, you can read reviews from other people who have worked with them and review samples of their work.

Upwork’s video interviewing feature, as well as having an Upwork representative screen candidate applications for you (only available to Plus and Business accounts), are also available.

You are more likely to find an individual who can deliver the results you expect from them if all those factors are taken into account.

Upwork Cons and Complaints For Clients

1. Scams on Upwork exist

The Upwork reviews are filled with stories of former clients who have been scammed. 

Freelancers are not subject to background checks or vetting procedures because they have to go through only basic verifications. This leaves every employer asking, “Is Upwork safe, or are there better alternatives?”.

2. Non-vetted freelancers

You cannot be sure who you will hire through this platform as a client. There are essentially no professional requirements for Upwork proposals, and you cannot verify the qualifications of the person you want to hire. 

Upwork does not have a strict screening process. The platform makes it relatively easy for a person of any skill level to get onboard. This, however, means that clients are bombarded with poor proposals when they post a job.

The best way to vet them is to do a bit of due diligence on your own, such as reading their Upwork profiles, reading reviews from previous clients, interviewing them, and so on. 

3. Poor customer support

One of the most common complaints across all Upwork reviews is the platform’s inability to resolve any complex issues clients may encounter. They are slow to respond, they rarely show flexibility or a desire to help, and worst of all, they only believe in one thing: they always win for the house.

Perhaps you should lower your expectations if you expect them to take your side.

4. Many unqualified freelancers respond to job postings

You cannot prevent unqualified freelancers from applying for your job post since anyone can do so. Many freelancers send generic applications for jobs that may be within their wheelhouse, hoping that sheer luck will bring them a job.

It is not uncommon for a job posting to receive hundreds of applications, which makes it difficult for employers to review them all and choose the most qualified candidate.

It may also mean you won’t have the chance to review the application of a highly experienced and competent freelancer.

Screening questions and best practices can mitigate this to some extent. I still find it annoying to see so many generic applications.

Upwork Pros For Freelancers

1. Many Opportunities For Remote Work

You can work wherever you want. The positions on Upwork are all remote (unless a position is not remotely located), so you can virtually travel from place to place while keeping your job. 

It doesn’t matter where you work as long as you get your work done, whether you’re at a coffee shop, the beach, or your desk at home.

2. Many New Job Openings

There are always new job openings. As new jobs appear consistently, you are bound to get at least a few messages back from possible customers. Apply again if you haven’t heard from one client!

3. Expand Your Portfolio By Working With International Clients

By working with clients worldwide, you expand your portfolio. Your audience grows in a way that you wouldn’t be able to if you worked somewhere else. 

4. Payment Guarantee

Upwork helps to guarantee that you will be paid for your work. It is because of this aspect that I enjoy working at Upwork. Escrow allows you to be confident that your clients’ funds are in escrow at all times. 

After you submit work, if the client does not approve it within two weeks, your funds will automatically be released.

5. Save the Trouble of Preparing Legal Contracts

There is no need for you to worry about contracts. It saves you from having to figure out how to create contracts for every new client and project that you work on.

Upwork Cons and Complaints For Freelancers

1. High competition

The Upwork market is highly competitive. The number of freelancers on the website exceeds the number of active clients at least three times, according to available statistics. 

Competition is good for both the buyer and the seller – it creates a higher quality product and lower prices. Nevertheless, as we’ve seen over the years, the clash between freelancers from the United States and those from countries with lower living costs has created a situation with two major problems: an insurmountable entry barrier to freelancing and dumping.

Those having more professional skills have ended up leaving bidding freelance websites like Upwork forever since they wouldn’t want to compete with the less qualified contractors who bid much lower rates, which has caused a general decline in the quality and success rate of Upwork jobs.

2. Finding quality talent requires a lot of time and effort

Considering there is no screening process, evaluating the quality of talent is completely left up to the client, which can be quite challenging very quickly.

3. Poor support for freelancers

Upwork has been criticized regularly on several platforms for its support. There have been complaints about the company’s slow response times and failure to resolve concerns. They have also been accused of bullying freelancers who post complaints in their community forum.

4. You can get kicked off the platform at any time

As part of signing up for Upwork, you agree to their Terms of Service. Your Upwork account can be suspended or even closed if you do not comply.

This may not be all that common, but I’m sure someone has experienced it. It is likely that this occurs for unfair reasons in some cases, as well. 

Probably all business accounts, such as LinkedIn, YouTube, and PayPal, are at risk of being shut down unexpectedly. 

Rather than avoiding Upwork because of this, be aware that this could happen and take measures to protect yourself. 

5. Upwork charges high fees

Using Upwork has many drawbacks, and this is one of them. Upwork charges you 20% of your first $500 earned.

The fee drops from 20% to 10% once you have earned $500 from that client. With a client, you’ll get paid 5% after you’ve made $10,000. 

I’m not going to sugarcoat it. Upwork fees are awful. 

Nevertheless, Upwork remains a very convenient method of finding clients because it takes very little time. In addition, every milestone is funded right from the start, so you are guaranteed to get paid after taking on a new client. 

6. Some Clients Are Scams

There are some clients who try to scam you. You should always follow safety protocols, including never taking messages off the platform, and never turning in work in the chat box rather than through the official submission portal. 

The only way to avoid this is to play it smart. However, it’s outrageous that this happens on Upwork.

How To Find Good Freelancers On Upwork?

Companies and entrepreneurs looking for freelancers on Upwork usually complain that it’s difficult to find good talent, there are too many mediocre applications, and you also need to keep an eye out for scammers.

Still, you can find good talent at reasonable rates. Here are some tips:

Write Detailed and Clear Job Descriptions

A common mistake clients make is not writing detailed and clear job descriptions. 

Even moderately qualified candidates will respond to your job posting if you do this.

Identify any special tools or skills you might need, and describe the type of experience you are looking for. Include details such as deadlines and deliverables, as well.

Add a Unique Identifier

Add a unique identifier to the description of your project, such as asking applicants to use the word “blue” in their cover letter or asking an obscure question. 

Using this, you’ll be able to see who has read your job description clearly and submitted a tailored proposal. A mass application can be weeded out by this method.

Examine Applicant’s Background Carefully

Examine each applicant’s experience, work history, feedback from other clients, and references before hiring.

A profile with a sketchy picture or a picture that doesn’t seem professional should be avoided.

Qualifying applicants with a paid test is the best way to do so. Additionally, it gives you some idea of a candidate’s capabilities and dissuades non-serious freelancers.

Hold an Interview With Freelancer

You should hold a video interview on Skype or Google Hangouts. In video chats, non-verbal cues are invaluable for determining whether a candidate is a good fit for the job.

The Upwork Messenger can be used to communicate with the freelancer to clarify details before hiring, in case he doesn’t feel comfortable being interviewed (it is perhaps their first time interacting with you). 

Real-time communication is possible with Upwork Messenger. All conversations are achieved within the system, which creates a sort of paper trail in case of a dispute.

Specify the Time Required For the Project

Specify the exact output of your fixed pay project and how many hours it will take to complete that project before posting it. 

The freelancer should clarify these. In the event of doubt or a complex project, you should post it with hourly rates.

Use Upwork Pro

You can also try Upwork Pro. Upwork offers this paid service as part of its recent expansion. With its help, busy hiring managers can find, interact with, and hire freelancers from a handpicked, pre-vetted pool of candidates.

To determine if they are qualified for a role, freelancers go through a series of tests and interviews based on technical skill, teamwork, and professionalism.

Pro clients get a dedicated account manager that helps them to understand every aspect of their job, from technical expertise to budgets.

You then post the job on Upwork, the manager screens Pro freelancers, and they create a shortlist for you. You receive proposals from these shortlisted candidates. Afterwards, you can interview these selected freelancers and hire the best among them.

There is a monthly fee of $149 and a service charge of 10% on each freelancer or project payment.

Clients of Upwork Enterprise can also access pro sourcing services.

Businesses can access Upwork’s freelance talent directly, as well as find and engage freelancers from their own talent clouds with Upwork Enterprise.

Businesses can also customize the onboarding process with steps and checkpoints, such as skill tests and background checks, with Enterprise 12.0.

How To Get A Good Job On Upwork?

When applying for a job, we all know you need to submit a proposal that gets the client’s attention; however, on this platform, there are some tricks that can make a big difference.

Answer the additional questions

After you write your Cover Letter, you will be required to answer one or more of the company’s ‘additional questions’. Do not ignore these ‘questions’ or treat them as an afterthought. When a client receives your proposal, he gets to see them first. Last is the cover letter.

Address the client’s points in the proposal and cover letter

Keep your genericism to a minimum. Even if you are the least experienced and most expensive bidder for a job, if you understand and communicate the clients’ needs in your proposal, you will win.

Look like a professional at all times

The words that you write in a proposal are not all there is to it. Make your picture look professional by uploading it. 

To know if you appear competent and influential, use sites like Photofeeler. Though uploading a picture is not required, it makes a difference.

Research the Market Hourly Rate 

Don’t undersell yourself, but be competitive with your hourly rate. You can research the hourly rates for your expertise by looking at other freelancer profiles. Make sure you know how much you would be paid for the same work in a regular office.

Pay Attention to the Headlines of Jobs

Browse headlines of all jobs in your category instead of searching for jobs using keywords and filters. Look beyond the headlines that strike you as promising when you find a few. There are many problems with Upwork’s keyword filters, and sometimes clients don’t categorize good projects properly.

Take Qualifications Tests on Upwork

To demonstrate your skills, you can take qualifications tests on Upwork. Do not take any tests unless they are relevant to your area of expertise. To hide tests that you did poorly on, you need to take them again and improve until you can improve.

Research Your Client Before Accepting the Job

To find a good match, you must also research your client. You need to interview the client while they interview you to ensure you understand what they want. Don’t take the project if you don’t think it will be the right fit.

Is Upwork a Scam?

Upwork is certainly not a scam. The Upwork marketplace connects clients with freelancers and is a legitimate service.

There’s nothing illegal about Upwork. They have been featured on Forbes, Business Insider, and Wikipedia. ​

Having said that, I understand your concerns. There may be shady characters, scams, and schemes in the money-making world.

Although they have their fair share of complaints and bad reviews, few would say Upwork is a scam. Upwork has been around for over 20 years now (if you count their time as Elance and oDesk).

It doesn’t mean their platform is free of scammers, though. It’s possible. The same applies to freelancing marketplaces and job boards. 

Reviews after reviews confirm that Upwork is legit and that they serve the freelance market well.

Like most companies, they also get some negative reviews. Although I’m not trying to sugarcoat this review, I’m also not going to bash them for the sake of bashing them. 

Upwork Review: Final Verdict

Online platforms are becoming a profitable way for many companies to hire through the freelancer economy. It is easier to find talent on these platforms, and the talent pool is larger. 

They also offer a wider geographic reach. The cost of hiring an on-site employee, including office space, workstations, insurance, etc., is consequently saved.

The growth and improvements of online marketplaces like Upwork have made it easier and more efficient than ever for clients to find and connect with freelancers.

For freelancers, it’s much easier to find potential clients. With Upwork, you will be able to serve clients from around the world. The job opportunities are enormous.

Upwork Review FAQs For Freelancers

Is Upwork Good for Beginner Freelancers?

The Upwork platform is competitive and can be difficult to master, but it can be a good place for beginners to begin. If you are a freelancer and do not have a network or clients of your own, it gives you access to hundreds of potential clients.

For a new freelancer, Upwork is an excellent place to hone your skills and start developing your network and lead generation methods.

Freelancers who are unfamiliar with where to look for clients will find it to be a great option.

Are freelancers with experience worth using Upwork?

If your business provides a high-ticket service or if each project is worth thousands of dollars, Upwork is worth it for experienced freelancers. 

You may also find that Upwork is worth your time if you work in a field where there are recurring projects from every client you obtain.

For those who have established themselves on another freelance marketplace like Freelancer.com or Toptal with many reviews and clients, it is probably not worth it to start over again on Upwork unless you have done appropriate research and believe that your ideal type of client will be much more prevalent on Upwork. 

Upwork is still a major source of leads for large, successful agencies. Even as an experienced freelancer, it can be worth your time.

How Much Money Can You Make on Upwork?

Freelancers who are successful on Upwork can earn between $100 and $175 per hour. 

Freelancers often earn over $250,000 in their lifetime, and at times higher.

To earn this type of income, you don’t need to be in a particular niche. When you’re an expert at something that helps businesses, you can charge a high rate. 

I generally recommend staying in Business-to-Business (B2B). In order to be a top earner, you should never offer Business-to-Consumer (B2C) services.

How do you get paid by Upwork?

Upwork offers a variety of payment options that you may like.

Upwork currently accepts the following payment methods with their respective fees:

  • Direct to local bank (non-US): $0.99 per withdrawal
  • Deposit to your local bank account
  • Wire transfer: $30 USD per wire to any bank; Up to 7 business days to receive funds
  • Direct to U.S. bank (USD): Free payments to US banks; Deposit to a US bank account in USD
  • PayPal: Immediate transfer; Minimum of $1 and a maximum of $10,000 per transaction; $1-$2 fee depending on location
  • Payoneer: Transfer can take up to 2 days; $2 fee charged by Upwork (Not available to freelancers in the US and India)

Is Upwork’s “Freelancer Plus” Worth It?

Upwork’s premium membership, called “Freelancer Plus,” may be worth the cost if you’re serious about landing jobs on the site or building up a full-time client roster. 

You will also be able to view competitors’ bids for each job for $14.99 USD per month, among the many other benefits listed here.

If you’re just looking for more connectors, it may be cheaper to purchase them separately. Connects are available for $0.15 each in packages of 10, 20, 40, 60, and 80.

Therefore, the 70 connections you get with an Upwork Freelancer Plus membership are only worth $10.50 per month.

Connects are essential for landing jobs, since you need them in order to submit a proposal for an opening. The majority of high-quality jobs seem to require 4 connections. There are some that require fewer. However, I have also seen jobs that require 6.

Why did Upwork reject my profile?

Upwork occasionally rejects accounts of new freelancers after their profiles are reviewed.

It usually happens because you didn’t fill out your profile completely or because there isn’t a demand for the service you’re offering.

Is it worth buying connects on Upwork?

Connects in Upwork are definitely worth it, especially since they only offer 20 free connections a month.

The Upwork connections are similar to tokens for submitting proposals.

The majority of high-paying and long-term jobs cost six connects.

A good thing about an enterprise talent cloud (a pool of freelancers for enterprise clients) is that you don’t need to use a connect when you are invited to bid, sent an offer, or are asked to submit a proposal.

Right now, there is a cost of $0.15 USD for each connect, which can be purchased in bundles of 10, 20, 40, 60, or 80.

Essentially, you’d have to spend a dollar for a proposal after you exhaust all your free connections – with no assurance that you’d win the contract.

How to spot a client scam on Upwork?

It doesn’t matter how good the scammers are, there are telltale signs to look for. You recognize a scammer when he or she asks for bank or card information, a processing fee, or asks you to work without sending a contract or offer.

Clients, for example, inquire about your credit card or bank account information. Upwork will pay you via bank transfer if you make a contract on Upwork.

Clients don’t need to know sensitive information like bank or card credentials.

You can also be tricked into working at no charge by other scammers. The usual method is to send a list of deliverables to you without opening a contract. Usually, this occurs with fixed-price contracts.

What happens after you submit the deliverables? Your client will ghost you.

Upwork Review FAQs For Customers

1. How do you pay a freelancer on Upwork?

Adding a billing method to your Upwork account is the first step to paying a freelancer. 

To add a billing method to your account, go to Settings > Billing Methods, and then click the Add Billing Method button.

At this time, Upwork accepts credit cards, PayPal, and direct ACH deposits.

Adding more than one billing method to your account will prevent disruption of your account if your favorite card or payment method fails.

Paying for work is easy once you’ve added your billing method. With a few clicks, you’ll be guided through the process.

2. Is it possible to get scammed on Upwork?

Yes. Although Upwork is generally trustworthy, there are certainly scammers as well.

Upwork scams could take advantage of you if you aren’t aware of how to recognize them.

3. Do you have a YouTube video reviewing Upwork?

Yes, I found some Upwork review videos on YouTube. Here’s one of them:

 

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