In The Speed of Trust, the author discusses how trust can enhance all aspects of our lives, from our personal relationships to how we perform at work. By improving communication, trust speeds up efficiency and lowers costs.
Throughout the book, the authors provide tips on what to do to increase our sense of trust.
You may be wondering if you should read the book. This book review will tell you what important lessons you can learn from this book so you can decide if it is worth your time.
At the end of this book review, I’ll also tell you the best way to get rich by reading and writing.
Without further ado, let’s get started.
The Speed of Trust Book Summary
Lesson 1: Build your reputation so that you can have confidence in yourself.
If you do not believe in yourself, how can you expect others to? Improving your own credibility is one of the main benefits of the Four Cores.
Integrity comes first. You must tell the truth, stand by your values, and fulfill your commitments.
In 2005, Andy Roddick was a tennis player who stood out for his honesty and perseverance on the court. On match point, his opponent’s serve was ruled “out,” giving Roddick the victory. Then, to everyone’s surprise, he showed that the ball was indeed “in.” Roddick may have lost the match, but he never gave up his integrity.
One way to build your character is to make promises to yourself and keep them, such as getting up every morning when the alarm clock rings. Such a promise will help you gain people’s trust.
The second consideration is intention, which stands for good will and action.
We have more trust in non-governmental organizations than in politicians, for example, because we assume that their priorities are moral.
Asking yourself questions like, “Am I sincerely listening to this person, or do I just want to win the discussion?” will help you examine and refine your motivations and improve your intentions.
Skills are another important consideration. Competencies in these areas usually increase self-esteem. Teaching a child to play an instrument will boost their self-esteem, which will benefit them in many ways.
Learning new things is a great way to expand your horizons and unlock your potential. Find out about a topic that interests you or read the latest news in your field.
The final pillar is results, which you can use to back up your credibility with past accomplishments. For example, FedEx has earned a reputation for being reliable when it comes to on-time overnight delivery. For this reason, we have full confidence in the reliability of the delivery processes and the reliability of the company as a whole.
Adhering to these policies helps us build trust in ourselves, which in turn builds trust in us by others.
Lesson 2: Develop reliability in dealing with others by changing your behaviour.
If you want to gain the trust of others, you must behave in a trustworthy manner. Can we trust a man who uses exaggerated charm and flattery to try to win the attention of women?
If you want your words to carry more weight than those of the womaniser, consider the following two options:
Let us start by being honest with each other. It is possible not to tell the whole truth without outright lying by omitting details, engaging in duplicity, or telling a made-up backstory. Honesty is the opposite of building trust and destroys it. It’s hard to keep people in line when you have a reputation for dishonesty.
Respect for others is another way to show that you care. People are more likely to trust you and less likely to suspect that you are trying to deceive them if they believe that you genuinely care about them.
Is there anything you can do to show how much you care? You can refrain from badmouthing others and instead express gratitude, appreciation and generosity for their help.
But remember that if you overdo it, you will undo the positive effects!
For example, if you do not like your friend’s new significant other and say so, we will all respect you for your honesty. You can strain your relationships and lose people’s trust if you overdo it.
Here is a metaphor for judging whether your actions promote or undermine trust. You can think of your efforts as a trust fund. When you do something honest, it’s like making a “deposit” into someone else’s trust. When you do something else, you are making a “withdrawal.” The goal is to keep the credit score where it is. You can do that by getting feedback from those around you.
This will help you know where you stand and what steps you need to take to improve your performance. This is how you will gain and maintain people’s trust in you.
Lesson 3: Gain the trust of key constituents by focusing on alignment, reputation, and contribution.
Common advice for companies is to “please your stakeholders,” but what does that actually mean?
There are three types of stakeholders: internal (employees), external (the market), and societal (other members of society who judge your company).
Gaining credibility with each of these groups requires a tailored strategy.
To gain the trust of a company’s internal stakeholders, the company must demonstrate that it is aligned with their needs (employees). Companies must demonstrate that they can be trusted to make important decisions. Everyone wins when there is trust between people.
When employees feel comfortable talking to each other, they are more likely to share their ideas, which increases productivity, accelerates company growth and can even lead to wage increases.
Trust cannot be built from the outside without first building a solid reputation. To attract customers, your company’s name recognition is critical.
Products made in China, for example, are often considered to be of lower quality and reliability than those made in the UK, Germany or France. Perhaps you have bought a coat with loose buttons and threads from China.
The third category of stakeholders is members of the public. Companies that are widely recognized for their positive impact on society tend to be held in higher esteem.
In late 1992, after Rodney King was brutally beaten by Los Angeles police, riots broke out across the city. Some of the few buildings that survived the fire and looting were McDonald’s restaurants.
Residents of the area claim that McDonald’s has always been a good employer of young people and has been a strong supporter of local literacy and sports programs. McDonald’s had been spared the rioters’ attacks because it had earned the trust of the community.
Lesson 4: The first step in restoring trust is to become more trustworthy yourself.
Once trust is broken, many of us believe it can never be restored. But trust can be restored. Here are some suggestions.
To restore and strengthen trust, one must work for it, work for it, and trust wisely. Somewhere between skepticism and credulity lies “wise trust,” which includes both an innate conviction that other people are trustworthy and an awareness of the risks involved in trusting them.
Imagine trying to do business with someone who has deceived you in the past. Normally, it would be reasonable to trust everyone and forgive any wrongdoing, but doing business with this person would show that we have not learned from the past.
Until we see proof that he has matured from his past mistakes, we cannot trust him. Until then, it would be foolish to put all your trust in them.
By granting intelligent trust that helps heal broken relationships, we show that we are worthy of receiving that same trust back.
A person’s credibility is another factor that can help restore trust. We can not “fix” people’s distrust of us, so we have to find another way to regain their trust. If you have inadvertently damaged someone’s trust, you can regain it by behaving in a credible manner.
When the author’s son was younger, he was allowed to drive the family car as long as he obeyed the speed limits, but eventually got caught doing just that. But after he paid the ticket and regained his family’s trust, he was credible again.
The Speed of Trust Book Review
The Speed of Trust is a great book I’d like to recommend to anyone who is interested in personal development. If you spend some time digesting the ideas, it might make a positive impact on your life.
Building trust is something we can all do. Gaining someone’s trust can improve their lives in countless ways, including the speed and efficiency of interactions and the affordability of those interactions.
Trust will grow if we all act in ways that foster it, and we will see the benefits in our workplaces and in our relationships with each other.
Small acts of kindness can go a long way toward gaining people’s respect and trust. Remember this the next time you want to show that you care. To gain their trust, simply take a few minutes to call them or pull them aside at work to praise their efforts.
About the Author
Stephen M. R. Covey is an inspiring author, speaker, and trust advisor. He is the son of the late Stephen R. Covey, best-selling author of The 7 Habits of Highly Effective People. His company is CoveyLink Worldwide, which aims to influence leaders by teaching them about trust.
Rebecca R. Merrill is a published author. She assisted Stephen R. Covey with his best-selling classic, Life Matters, which she coauthored with A Roger Merrill.
Buy The Book: The Speed of Trust
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