Call Center QA Review (2023): Scam or Legit?

Are you interested in making money as a mystery shopper from home? Maybe you’re dealing with health issues, taking care of kids, or facing a tough job market. You might have heard about Call Center QA as an option. It sounds appealing, right? But is it too good to be true? Let’s take a closer look at Call Center QA to see if it’s as good as it seems.

Some people have raised doubts about the legitimacy of Call Center QA. To investigate this, we did some research, and we found some concerns.

First, I want to make it clear that I have no connection to Call Center QA, and I’m not getting paid to write this review. You can trust that my assessment will be honest and unbiased.

By the end of this review, I’ll also share an alternative option that has allowed me to earn a consistent passive income online.

What is Call Center QA?

Call Center QA, supposedly based in Boston, MA, offers a unique service to the call center industry. They provide phone test purchases to help call centers evaluate their agents’ performance.

To measure the quality of different call centers, they use “mystery shoppers” who make calls from their own homes to these facilities. These mystery shoppers play a vital role in assessing the call center’s performance.

In our typical reviews, we would dig into details like registration requirements, payment structures, and bonuses. However, in this report, we’ll focus on other aspects that will become clear soon.

The good news is that anyone who is at least 18 years old can join Call Center QA for free. As a member, you’ll take on the role of a “telephone mystery shopper,” acting as a potential client.

Think of Call Center QA as similar to other mystery shopping companies like IntelliShop, Shadow Shopper, Sinclair Customer Metrics, and BestMark. However, instead of evaluating products or services, your job will be to call various call centers and evaluate their agents’ performance.

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Who Owns Call Center QA?

One of the most significant red flags associated with Call Center QA is the mysterious absence of any identifiable owner or CEO. It appears that the company lacks a public figurehead willing to take responsibility.

When you visit their website, you won’t find any contact names or department heads listed, and conducting a domain search doesn’t reveal any helpful information either. Call Center QA has opted to use Whois Privacy to conceal their identity.

Now, it’s important to note that there’s nothing inherently wrong with keeping personal details private, and some domain registrars even offer privacy as a default option. However, what raises eyebrows here is that Call Center QA, a supposed company and not an individual or blog, is actively concealing its identity. This unusual level of secrecy may give you pause when considering their legitimacy.

Call Center QA

How Much Can You Earn with Call Center QA?

According to the Call Center QA website, you can expect to earn $5 for each telephone mystery shop you complete, along with a brief online feedback form.

Here’s the breakdown:

  • Each call takes approximately 5-10 minutes to complete.
  • Filling out the feedback form only requires a few additional minutes.
  • After finishing a task, Call Center QA states that you can request your payout within seven business days or less.

So, if we assume that you can complete one task within 20 minutes, it’s safe to say that you could potentially earn at least $15 per hour with Call Center QA. Not a bad hourly rate, right?

However, before you get too excited, let’s explore some important factors about Call Center QA that may give you pause before deciding to join this company. There are some crucial considerations to keep in mind.

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Red Flags About Call Center QA

1. Limited Task Availability

One concerning aspect we found in a Call Center QA review on YouTube is the limited number of tasks available to members. Here’s what was mentioned:

  • According to one member, you may only receive 1-2 tasks per day.
  • Furthermore, there might not be available calls for you to complete every day, which can make your income from this opportunity highly unreliable.

Tasks per day

Call Center QA themselves have stated that they “do not have an unlimited list of mystery shops,” suggesting that the number of tasks you can undertake is limited.

Now, if you’re simply looking to make a part-time income, this might not be a big concern for you. However, it’s important to be aware of this limitation as it could impact your earning potential with the company. And this isn’t the only concern to consider.

2. Lack of Transparency About Its Owners

When it comes to transparency, Call Center QA raises a significant concern. Unlike many trusted mystery shopping companies, Call Center QA doesn’t provide clear information about the brains behind its operation. This lack of transparency can be unsettling for potential members.

Many of us tend to have reservations about companies and opportunities that claim to help you earn money but keep their owners hidden from view. While it’s understandable that some people prioritize their privacy, it’s also worth considering the flip side. If Call Center QA truly offers an excellent income opportunity for the average person to make extra money from home, shouldn’t the owners be proud to stand behind it?

Ultimately, the decision about how to interpret this lack of transparency is yours to make. However, the absence of clear information about the people running Call Center QA can understandably raise suspicions about the legitimacy of the company.

3. Questionable Employee Numbers on Call Center QA’s Profile

When examining Call Center QA on LinkedIn, we noticed a puzzling detail. On their profile, it’s stated that the company has a staff of only 1-10 employees.

While it’s not unusual for smaller companies to have a limited staff, a closer look at the people listed as “employees” raises eyebrows.

Call Center QA Employees

Many of these so-called “employees” don’t seem to be actual staff members but rather people who have joined as mystery callers. For instance, profiles include designations like “secret caller at CallCenterQA,” “recruiter,” or even “work at home mom.” One profile even mentions involvement in a travel Multi-level Marketing (MLM) company.

This observation leads to a critical question: How many true employees does Call Center QA actually have?

Furthermore, when we checked the Better Business Bureau (BBB), it indicated that Call Center QA has only one employee listed. While a single-person operation isn’t necessarily a red flag, it does seem unusual for a company claiming to be a “team of dedicated professionals experienced in call center quality assurance, performance, and analysis.”

One employee listed on BBB

This inconsistency raises suspicions. Could Call Center QA be misrepresenting itself on its company profile to create the appearance of legitimacy and professionalism? It’s a question worth pondering as we delve deeper into our investigation.

4. Inactive Social Media Presence

In today’s digital age, a company’s social media presence often reflects its current status and engagement with customers. When it comes to Call Center QA, their Facebook page, while existing, appears to be largely inactive.

Here’s what we observed:

  • The last posts on their Facebook page date all the way back to 2014, indicating a significant lack of recent activity.
  • Furthermore, some individuals who tried reaching out to the company through social media channels reported not receiving any responses.

In addition, there doesn’t seem to be an official Twitter page for Call Center QA, at least not one that we could find.

This limited or seemingly non-existent social media presence raises a valid concern. It’s not unreasonable to consider that the company might no longer be actively operating. If you’re thinking of joining, it could potentially be too late.

Moreover, even if the company is still in business, the lack of online chatter and discussions about Call Center QA suggests that it might not be widely known or popular. These are observations and opinions to consider, though it’s essential to remember that they are based on available information, and there’s room for interpretation.

5. Lack of MSPA Membership

One notable red flag when it comes to Call Center QA is its absence from the MPSA (Mystery Shopping Professionals Association). This company hasn’t undergone the vetting process by any authoritative body.

The MSPA, or Mystery Shopping Professionals Association, plays a crucial role in providing an extra layer of security for individuals interested in becoming mystery shoppers.

Membership in the MSPA requires meeting strict criteria, and while it doesn’t guarantee that MSPA member companies are guaranteed sources of income, it does offer a level of assurance that you’re dealing with a legitimate entity rather than a potential scam.

6. Consistent Negative Reviews

One of the most significant red flags surrounding Call Center QA is the consistent stream of negative reviews from people who claim to have tried this opportunity.

While it’s true that finding reviews for Call Center QA on the internet can be somewhat challenging, what’s striking is that the reviews you do come across are predominantly negative.

Based on the Call Center QA reviews we uncovered, a recurring theme emerges. Multiple reviewers have expressed concerns that it might be a phishing scam, suggesting that the company might sell your information to third parties.

Negative Call Center QA reviews

Negative Call Center QA reviews Negative Call Center QA reviews Negative Call Center QA reviews

According to these reviewers, Call Center QA allegedly collects the information you provide when you sign up and then uses it for their benefit rather than assisting you in making money.

This pattern of negative feedback raises legitimate concerns. It’s entirely understandable to be apprehensive about investing your time and effort into a company that has garnered such a poor reputation, especially if your goal is to earn a few bucks.

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Is Call Center QA a Scam?

In our evaluation of Call Center QA, we don’t have concrete evidence to definitively label it as an outright scam. Here’s what we’ve observed:

  • Joining Call Center QA is free, and there are some reports of individuals making a few bucks with the opportunity.

However, despite these points, we cannot confidently recommend investing your time in Call Center QA if your goal is to earn additional income. While absolute scams are usually easily recognizable, Call Center QA presents enough red flags to raise concerns.

The negative reviews associated with Call Center QA are notably severe, and the lack of responses to these reviews, especially on the Better Business Bureau (BBB) website, is cause for further concern.

It’s important to note that not all reviews are negative. Some positive and “neutral reviews” exist, but the authenticity of these positive reviews can be questioned. The practice of using fake reviews is not uncommon, and there’s an entire industry built around it, including platforms like Fiverr where you can purchase such reviews.

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